Senior Manager, Sales – Shelter & Breeder Channels

🕒 May 22

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Fetch Pet Insurance

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 B2C

⚕️ Healthcare Insurance

B2C • Healthcare Insurance

Fetch Pet Insurance is a consumer-focused pet insurance provider that offers comprehensive accident and illness coverage for dogs and cats, plus optional wellness add-ons and member perks. The company reimburses veterinary expenses (up to 90%) for covered treatments, provides 24/7 telehealth access, an online pharmacy with qualifying medication reimbursements, and a mobile app for claims submission and tracking. Fetch partners with underwriters and shelters, emphasizes coverage for hereditary and dental conditions, and markets directly to pet owners in the U. S. and Canada.

📋 Description

• Lead, coach, and develop the Breeder Sales team to meet and exceed growth targets, apply versatile strategies to meet customers needs, and apply strong sales tactics in an all-outbound sales environment. • Manage daily outbound engagement operations, including calls, emails, callbacks, and onboarding campaigns for new policyholders. • Monitor team performance, KPIs, and quality assurance standards to ensure a high level of sales growth and targets are met/exceeded. • Develop and implement strategies to improve insurance attachment rates, working with the sales team and alongside partners to identify and execute opportunities for program improvement by leveraging unique customer journeys. • Monitor partner performance and conversion, and work to improve via communication and collaboration with key strategic partners. • Assure invoicing is accurate and timely for partners and meets budget CAC targets and spend allowance. • Train, refine, and develop new and existing employees in outbound sales tactics and best-in-class conversion and retention strategies. • Track and report on all KPIs by channel, team and individual sales agent. • Drive retention performance across shelter partner channels by reducing early policyholder churn and improving onboarding success metrics. • Partner closely with Shelter Sales, Retention, Member Experience, and Operations teams to ensure a seamless and consistent customer journey. • Analyze trends, reporting, and customer feedback to identify opportunities for process improvement, call contact rate increase, call talk time efficiencies, and retention optimization.

🎯 Requirements

• 3+ years of leadership or management experience in sales, customer success, retention, member experience, or call center operations. • Experience managing outbound engagement or customer onboarding teams preferred. • Strong coaching, communication, and employee development skills. • Proven ability to drive a sales organization to exceed sales goals, retention, engagement, and customer satisfaction performance metrics. • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Strong analytical and problem-solving capabilities with a data-driven mindset. • Proficiency with CRM systems, reporting tools, and customer engagement platforms. • Strong technical skills. • Experience working cross-functionally with sales, operations, or customer support teams. • Passion for pets and commitment to delivering exceptional customer experiences.

🏖️ Benefits

• Comprehensive Medical, dental, and vision plan for you and your family • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available • Highly competitive 401(k) matching • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days • Paid company (9) holidays, including (1) floating holiday • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year • Educational Assistance Program • Fetch Discount Perks Program • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations • NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible • Employee Referral Incentive • Tuition Assistance • Commuter Benefits • Employee Assistance Program (EAP)