Customer Service Agent, Italian – Afternoon Shift

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Fever

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

💰 $110M Venture Round on 2023-01

Entertainment • B2C • Tourism

Fever is a company that curates memorable experiences, focused on live entertainment and cultural events, in major cities across the world. Known for offering exclusive and unique experiences such as Candlelight Concerts and the Van Gogh Experience, Fever operates in over 200 major cities and supports users in 11 languages. Its app is highly rated in the live entertainment industry, providing users easy access to events and experiences. Fever also offers 24/7 support and a variety of ways to engage with and book events, making it a go-to platform for people looking to explore popular and cultural events globally.

📋 Description

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. • Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. • Work schedule: 16:00 pm - 00:00 am with 30 minute break

🎯 Requirements

• Previous experience in User Support or Customer Service positions are highly valuable. • Previous experience using Zendesk is preferred. • High Italian level (oral & written) and fluent in Spanish or English • Skilled at planning, organizing, prioritizing and executing simultaneous tasks. • Have good communication and interpersonal skills. • Are a solution-oriented and reliable professional. • Are incredibly detail-orientated with excellent time-management skills. • Are flexible. Everything can change very quickly and you know how to adapt • Have excellent interpersonal and communication skills. • Be decisive and organized. • Love being part of a dynamic team in a growing company. • Candidates must reside in Spain

🏖️ Benefits

• Home office • Great work environment with a young, international team of talented people to work with! • Possibility to receive in advance part of your salary by Payflow • 40% discount on all Fever events and experiences • Health Insurance • Gympass Membership