Customer Support Representative – Contract

Job not on LinkedIn

🕒 September 30

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Filta.

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

Filta is a company that specializes in creating a global staffing experience tailored for excellence-driven digital and ecommerce businesses. With a focus on outsourcing and offshoring, particularly in the Philippines and Colombia, they offer services in recruitment, digital marketing, graphic design, and development for various technologies including PHP and JavaScript. Filta is recognized as one of the top 10 'new generation' BPOs in the Philippines, partnering with culture-centric companies in countries like Australia, New Zealand, the USA, Canada, and the UK. In addition to staffing, they provide consulting services to help businesses optimize their outsourced teams and navigate effective team building.

📋 Description

• Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time • Investigate and troubleshoot complex technical platform inquiries before escalation • Educate clients on platform self-service tools and features • Maintain operational performance standards, including managing 8 or fewer open tickets concurrently and performing daily quality checks • Identify inquiry trends and propose 1 to 2 process improvement ideas monthly • Collaborate with team members and cross-functional technical teams • Share audience insights and escalate unresolved issues when necessary • Serve as a customer advocate and deliver exceptional service

🎯 Requirements

• Bachelor’s degree in Business Administration or a relevant discipline • At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role • Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone • Ability to quickly learn new digital platforms, CRM systems, and ticketing software • Investigative mindset and strong problem-solving skills • Ability to thrive independently in a fast-paced environment • Hands-on experience using HubSpot ticketing software or similar CRM tools is a bonus • Must be a Philippine citizen • Applications must be submitted in English

🏖️ Benefits

• Government-mandated benefits • Work-From-Home or Work-On-Site Option • Welcome Gift Packs • Continuous professional development • Supportive, fast-paced, and inclusive company culture • Trust and autonomy

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume