eCommerce Customer Service Representative – 6-Month Contract

Job not on LinkedIn

🕒 September 3

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Filta.

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

Filta is a company that specializes in creating a global staffing experience tailored for excellence-driven digital and ecommerce businesses. With a focus on outsourcing and offshoring, particularly in the Philippines and Colombia, they offer services in recruitment, digital marketing, graphic design, and development for various technologies including PHP and JavaScript. Filta is recognized as one of the top 10 'new generation' BPOs in the Philippines, partnering with culture-centric companies in countries like Australia, New Zealand, the USA, Canada, and the UK. In addition to staffing, they provide consulting services to help businesses optimize their outsourced teams and navigate effective team building.

📋 Description

• Proactively resolve customer inquiries involving order issues, refunds, and product knowledge via email and live chat using Gorgias and Salesforce • Manage the full customer experience from order receipt through post-delivery • Act as a product expert, provide styling advice, and consistently implement the brand’s tone of voice • Assess and process online customer returns and promptly escalate complex complaints • Provide team insights based on customer feedback to drive continuous improvement in customer experience • Support wider team functions including RTS, Sold Outs, and Quality Check of returns • Report directly to an Australia-based manager

🎯 Requirements

• Minimum of four years of experience in customer service or a similar role • Proven experience in an e-commerce Customer Service role • Proficiency in Microsoft Office including Outlook, Word, and Excel • Excellent written and verbal communication skills that are friendly and engaging • Exceptional time management and organizational skills with a strong sense of urgency • Experience with Shopify, Salesforce, Gorgias, or similar customer service software is a bonus • Demonstrated ability to take ownership, adapt easily, and multitask • A great eye for design and high attention to detail • Ability to proactively contribute ideas for continuous improvements in team meetings • Filipino citizenship required • Applications must be submitted in English

🏖️ Benefits

• 13th-month bonus • Government-mandated benefits • Equipment provided • Internet allowance • Access to work in one of the Manila-based offices

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