Customer Success Manager

🔥 15 hours ago

🇪🇺 Europe – Remote

💵 $59k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fingerprint

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🔌 API

☁️ SaaS

💰 $32M Series B on 2021-11

Cybersecurity • API • SaaS

Fingerprint is a technology company focused on bot detection and identification solutions. The platform helps businesses ensure a secure online environment by accurately identifying users and distinguishing between real users and automated bots. They provide developer guides and workspace settings for easy integration into various applications, enhancing security and user experience.

📋 Description

• Lead the transition from contract signature to implementation through go-live • Proactively manage a client portfolio and ensure product value realization and customer satisfaction • Conduct integration reviews, quarterly business reviews, and onsite client meetings • Collaborate with Customer Success Engineers, support, and product managers to resolve implementation issues, bugs, and feature requests • Identify additional use cases for upsell and cross-sell opportunities • Monitor portfolio health, identify risks, and manage escalations • Drive renewals with executive stakeholders, day-to-day contacts, and procurement teams • Create and execute success plans targeting 120% NRR and 90% GRR • Maintain records in Salesforce and Planhat and provide process-scaling feedback • Travel may be required

🎯 Requirements

• 6-10 years experience in a Mid-Market/Enterprise Customer Success Manager role • B2B SaaS, tech, and/or cybersecurity industry experience highly preferred • Experience handling the full customer journey from onboarding to renewals; cross-sell and upsell experience is a huge plus • Experience working in a Customer Success Platform (ie. Gainsight, Planhat, etc.), Zendesk, and Salesforce preferred • Comfortable operating in a fully remote, async-first environment • Proficiency utilizing AI to increase efficiency of day to day tasks, ideally Claude and Gemini • Proficiency with macOS and comfort working fully remotely using Slack, Google Workspace, and Zoom • Ability to prioritize internal and external tasks • Ability to lead and facilitate meetings with technical contacts and executive stakeholders • Strong written and verbal communication skills • Empathy, diplomacy, and poise under pressure • Proactive collaboration and knowledge-sharing • Must be authorized to work from their home location; Fingerprint does not sponsor visas

🏖️ Benefits

• 100% remote work • Remote, anywhere in the EMEA region • Inclusive work environment • Visa sponsorship is not provided; teammates can work from their home location if authorized