Customer Success Manager

🕒 April 15

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Cybersecurity • Artificial Intelligence • Enterprise

Trellix is a leading cybersecurity company that provides a comprehensive AI-powered security platform. It offers a wide range of products and services including endpoint security, data security, network security, threat intelligence, email security, and cloud security. With advanced threat detection and response capabilities, Trellix empowers security operations centers worldwide to efficiently manage and respond to cyber threats. The company is recognized by key industry analysts as a leader in extended detection and response (XDR) and network detection and response (NDR). Trellix also offers professional services, cybersecurity education, and manages detection and response (MDR) services, ensuring clients are well-protected and informed about the latest cybersecurity threats.

📋 Description

• Proactively manage the customer lifecycle • Act as the primary technical and strategic point of contact • Build and develop Joint Success Plans • Oversee customer technical on-boarding, platform adoption, and architectural optimization • Act as a technical advocate for customers • Perform proactive monitoring and intelligence-led engagement • Identify early risks to customer achieving desired outcomes • Deliver outcome-led opportunities and promote Flex Credit consumption • Develop and deliver technical workshops, best-practice playbooks, and knowledge-base resources • Handle escalations of complex deployment or customer productivity blocking issues • Utilize AI-powered analytics and tools to monitor customer health

🎯 Requirements

• 3-5 years of experience in a customer-facing technical or customer success role • University degree or equivalent experience • Industry certifications such as CompTIA Security+, GSEC, or CISSP are highly welcomed • Hands-on administrative or architectural experience with enterprise security products • Solid understanding of cybersecurity fundamentals encompassing Network security, Endpoint protection, and Cloud security ecosystems • Proven track record of working successfully with a portfolio of enterprise clients • Experience utilizing CRM and Customer Success platforms (such as Salesforce, Totango, or Gainsight) to manage customer health • Data-driven mindset with the ability to track, analyze, and present technical platform metrics • Ability to form relationships at various/multiple levels • Ability to travel > 25% of the time

🏖️ Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement