Salesforce Admin – Lead

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Understand the current Salesforce setup and business objectives to identify areas of improvement • Manage change management, governance, communication, prioritization and all aspects of Salesforce projects • Liaise with stakeholders at all levels and translate technical information into layman’s terms • Ensure smooth, compliant and efficient release management across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Salesforce CPQ/CLM • Manage users and licenses, including setup/deactivation, roles, profiles, permissions, public groups, OWD and sharing rules • Perform Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports • Manage sandbox environments • Identify and gather requirements and translate them into best-practice, scalable solutions • Identify unused or underutilized platform features • Create a platform roadmap and define priorities with stakeholders • Communicate platform changes to end users and stakeholders • Improve Salesforce data quality through data management, rules and automation • Perform proactive system maintenance, security reviews, release updates, health checks and Optimizer reviews • Handle user support tickets • Monitor and improve user adoption • Deliver new-user and ongoing-user training • Maintain technical documentation • Manage integrated applications and third-party suppliers

🎯 Requirements

• Bachelor’s degree in IT or Computer Science is preferred • 10 to 11 years of hands-on Salesforce administration and deployment experience across Sales Cloud, Service Cloud, Experience Cloud, Apttus CPQ/CLM • Strong experience supporting release processes in a multi-org or multi-cloud Salesforce environment • Proven experience with Apttus CPQ/CLM configurations and troubleshooting • Proficiency in Apex, LWC, Flow, SOQL, triggers, Salesforce design patterns and testing frameworks • Strong problem-solving and debugging skills • Experience in Agile environments • Excellent communication, teamwork and business acumen • Experience in change management and governance • Ability to liaise with stakeholders at all levels • Experience implementing Salesforce configuration changes • DevOps/release management experience • Understanding of basic triggers/Apex code knowledge • Salesforce Administrator certification preferred • Platform App Builder certification preferred • Platform Developer I certification preferred • Available and responsive to questions • Active participation in the Salesforce community • 3.00 pm–12.00 pm IST working hours

🏖️ Benefits

• Employee Impact Groups • FA Cares volunteer opportunities • Mentorship Advantage Program • SOAR, award-winning manager development program • Remote work from home office • Culture programs and benefits designed to enhance employee experience and development