Salesforce Support Specialist

🔥 18 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Preferred by Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🤝 Non-profit

🌾 Agriculture

💼 Consulting

Non-profit • Agriculture • Consulting

Preferred by Nature is an international sustainability organisation that helps businesses and land managers improve environmental and social outcomes through certification, standards, advisory services, training and due diligence tools. Working across 100+ countries and multiple commodity focus areas (timber, palm oil, cocoa, coffee, soy, rubber, cattle, and others), it operates certification programmes including the Preferred by Nature Seal, runs projects to support better land management, and provides resources and client services to guide responsible sourcing and compliance with sustainability regulations.

📋 Description

• Provide timely, practical Salesforce support to the global workforce • Respond to questions, investigate issues and follow through to resolution • Manage system-change requests by gathering information, clarifying user needs and involving appropriate colleagues • Configure screens, data views, reports, dashboards and team-focused home pages • Work with internal stakeholders to simplify processes and improve system pages and everyday tasks • Support system maintenance, data-quality reviews, data cleaning and consistent data-management practices • Develop reports and dashboards for performance analysis, trend identification and informed decision-making • Create user guides and training materials and deliver tailored onboarding and training • Keep Salesforce and related-technology knowledge current, including artificial intelligence developments • Report to the Senior Salesforce Team Lead • Meet first-year milestones for Salesforce environment knowledge, independent support, training delivery, data-quality improvements and prioritized system/process-improvement planning

🎯 Requirements

• Experience providing application, CRM or business systems support, ideally within Salesforce or a similar platform • Excellent communication skills and ability to collaborate with technical and non-technical stakeholders • Experience understanding stakeholder requirements, resolving issues and delivering practical solutions • Strong customer service orientation and proactive approach to helping users • Analytical and problem-solving skills to investigate issues, identify root causes and recommend solutions • Understanding of data quality, data governance and information management, with close attention to detail and accuracy • Understanding of basic User Experience and User Interface principles • Fluent spoken and written English • Motivation to develop Salesforce expertise and interest in emerging technologies, including artificial intelligence in business systems • Only applicants legally eligible to work in India will be considered • Hands-on Salesforce user-support experience, system-page or data-view configuration, report/dashboard development, user-guide creation, training/onboarding delivery, and support across teams/countries/technical levels are desirable but not necessary

🏖️ Benefits

• An in-depth onboarding and professional training • Excellent opportunities for growth and professional development • A friendly, international team and pleasant work environment • Global work culture and potential future travel opportunities • 20 days of vacation leave per year