Client Relations Manager

🕒 April 29

🐊 Florida – Remote

🐊 Florida – Remote

💵 $62.7k - $74.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Acts as the primary interface between the company and Client, post Sales • Focused on building and maintaining strong relationships with the client, operations and sales • Identifies potential business opportunities • Establish and facilitate weekly/monthly/quarterly calls to review current volume • Maintain documentation that outlines the client’s organization and interaction history • Travel to client locations for onsite visits monthly • Identify potential needs or process improvements to enhance client experience • Create an Action Plan and review internally with operations • Provide updates as requested by the client • Monitor reports to ensure processes and workflows are accurate • Partner with Marketing/Training team to create or update training material • Prepare a weekly summary of prominent issues and root causes

🎯 Requirements

• 5+ years of related industry experience • Minimum of 1 year in a Client Relations Manager role • Excellent written and verbal communication skills • Strong knowledge of MS Office applications • Knowledge of title/escrow related software • Ability to speak effectively before groups of clients or employees of the organization

🏖️ Benefits

• Health insurance • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan