Customer Success Manager

🕒 April 24

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🤝 B2B

👥 B2C

Healthcare Insurance • B2B • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Build and maintain strong relationships with mid-sized to large clients and broker partners in your assigned territory • Execute retention strategies that highlight value, drive satisfaction, and promote long-term loyalty • Identify upsell opportunities and expand product offering within existing accounts • Meet or exceed revenue and retention targets through renewals, upsells, and population expansions • Conduct regular performance reviews and strategic planning sessions with clients (20% travel, primarily in the first three quarters of the year) • Achieve metrics and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, and deliverables to ensure successful client outcomes • Maintain accurate and timely documentation of client interactions, tasks, and pipeline activity in our CRM system

🎯 Requirements

• Bachelor’s degree preferred • Minimum of 5+ years’ experience in B2B sales with demonstrated success • Experience in an Account Manager position is beneficial • Demonstrates effective presentation skills through both verbal and written communications • Healthcare industry experience preferred, especially in telemedicine, advocacy or wellness • Excellent organizational, interpersonal, quantitative and analytical skills • Ability to work independently in a deadline-oriented environment • Travel is required (30%)

🏖️ Benefits

• various health and medical coverage options • dental and vision coverage • disability and life coverage • monthly medical waiver allowance for those waiving medical coverage • remote-first work environment • flexible paid time off, including Summer Fridays • employer match 401k plan • monthly phone stipend • First Stop Health membership benefit for virtual care solutions