Client Support Associate

Job not on LinkedIn

🔥 2 minutes ago

🇮🇳 India – Remote

💵 ₹700k - ₹800k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FiscalNote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏢 Enterprise

📋 Compliance

🏛️ Government

Enterprise • Compliance • Government

FiscalNote is a leading provider of policy and global intelligence solutions that help organizations and governments navigate complex political, corporate, and regulatory landscapes. Their solutions include policy tracking, issue management, advocacy, and geopolitical risk analysis, which are designed to provide actionable insights and facilitate informed decision-making for various stakeholders including government agencies, congressional offices, and public affairs professionals. FiscalNote provides tailored products and solutions across multiple industries, enhancing the ability to manage global and local legislative activities, compliance, and advocacy initiatives.

📋 Description

• Manage support requests through email, phone, and chat channels • Conduct troubleshooting calls, chats, and emails • Interface with Product/Engineering to meet user needs • Maintain the Knowledge Base/Help Center to empower self-service user experience • Report on user interaction data from Support tools, including Zendesk • Recommend software and process improvements to users • Track client issues and resolutions • Ensure high levels of customer satisfaction with every conversation • Deliver white glove service to each client • Advocate for clients and troubleshoot FiscalNote’s platform • Identify issues and discuss enhancements based on client feedback

🎯 Requirements

• 1-2 years work experience in support role • Prior knowledge about customer support and help desk industry preferred • Ability to manage and assign priority to urgent tasks • Excellent clarity in communication and telephone/email etiquette • Ability to develop rapport and employ empathy appropriately • Experience using data for informed process change • Proactive issue resolution with high energy and technical acumen • Proficiency with Zendesk or related help desk software preferred • Experience with Content Management Systems a plus • Passion for government processes, civic engagement, and data • Experience with data analytics a plus

🏖️ Benefits

• Competitive salaries • Retirement accounts • Equity packages • Comprehensive benefits packages aligned with regional requirements and expectations • Flexible benefits supporting well-being and work-life balance • Reasonable accommodations for persons with medical conditions or disabilities • Inclusive hiring process and equal opportunities