Senior Certinia PSA Cloud Administrator

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions. • Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting. • Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards. • Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking. • Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution. • Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions. • Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting). • Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health. • Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training. • Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions. • Support UAT and change management activities for features and processes implemented.

🎯 Requirements

• Bachelor’s/master’s degree in computer science, Information Science, or related technical field (or equivalent experience). • 5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles. • 3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred. • PSA System Administration certification is required. • Salesforce Advanced Admin certification required. • Lead solution design and development across Salesforce and Certinia PS Cloud. • Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context. • Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability. • Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders. • Experience working in Agile or iterative delivery environments is preferred. • PSA implementation experience is preferred.

🏖️ Benefits

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. • The more inclusive we are, the better we are. • Five9 is an equal opportunity employer.