Minutes to Seconds
11 - 50 employees
Founded 2019
🤝 B2B
👥 HR Tech
☁️ SaaS
B2B • HR Tech • SaaS
Minutes to Seconds is a company specializing in IT outsourcing and workforce augmentation services. They help clients address skill gaps and project-specific needs by providing tailored solutions for local and offshore team recruitment. Their focus is on matching candidates to job roles efficiently to enhance operational efficiency, drive technological advancement, and support sustainable growth for businesses.
Service Desk Administrator
🕒 May 29
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Minutes to Seconds
11 - 50 employees
Founded 2019
🤝 B2B
👥 HR Tech
☁️ SaaS
B2B • HR Tech • SaaS
Minutes to Seconds is a company specializing in IT outsourcing and workforce augmentation services. They help clients address skill gaps and project-specific needs by providing tailored solutions for local and offshore team recruitment. Their focus is on matching candidates to job roles efficiently to enhance operational efficiency, drive technological advancement, and support sustainable growth for businesses.
📋 Description
• Monitor and ensure all tickets are managed within defined SLA timelines • Track ticket progress and escalate risks to SLA breaches • Ensure technicians update and close tickets accurately and on time • Review technician timesheets to ensure timely and accurate submission • Monitor time spent per ticket and flag inefficiencies or deviations • Allocate onsite visits based on priority, location, and resource availability • Collect feedback and reviews from clients after ticket closure • Maintain strong communication with Australian clients • Prepare daily, weekly, and monthly service desk reports • Track KPIs such as SLA adherence, resolution time, and ticket backlog • Maintain accurate documentation and audit-ready records
🎯 Requirements
• Proven experience in Service Desk / IT Support Administration • Strong working knowledge of Autotask or similar ticketing tools • Understanding of SLA management and service delivery metrics • Experience working with remote teams and coordinating field technicians • Excellent organisational and multitasking abilities • Strong written and verbal communication skills • Must be available to work in Australian Eastern Standard Time (AEST)
🏖️ Benefits
• Dedicated high-speed internet connection (backup preferred) • Proper home office setup (laptop/desktop, headset, quiet workspace)
Apply NowSimilar Jobs
🕒 May 20
Sr. Specialist II managing Gainsight platform administration and team leadership in a globally distributed environment. Focused on improving customer engagement and operational excellence through data-driven insights.
🕒 April 17
Supervisor in Administration managing compliance and legal support tasks for Ventra Health. Overseeing various administrative duties and documentation processes while ensuring adherence to policies.
🕒 March 20
Dynamic PRO & Administrator at Aldibel L.L.C managing PR activities and overseeing administrative tasks within the company in Mumbai, India.
🕒 February 25
Confluence Administrator managing NEO's centralized knowledge and training ecosystem. Requires strong detail orientation, technical capability, and mortgage operations understanding.
🕒 October 24, 2025
Senior Hubspot Administrator responsible for no-code workflows and applications supporting enterprise operations in HubSpot. Requires collaboration with business leaders and internal stakeholders.
