Fluentbe
51 - 200 employees
📚 Education
🤖 Artificial Intelligence
👥 B2C
💰 Seed Round on 2021-06
Education • Artificial Intelligence • B2C
Fluentbe is an unparalleled online English language school combining experienced teachers with the power of artificial intelligence to facilitate effective, enjoyable, and innovative learning. With over 1,000 teachers and 20,000+ students, Fluentbe offers live classes by certified native speakers and professional teachers from around the world. The platform supports both individual and group courses, tailored to all proficiency levels, providing preparation for renowned exams such as FCE, TOEFL, and more. With AI-enhanced tools, Fluentbe optimizes the learning process 24/7 and offers a variety of courses, including General and Business English, suitable for both children and adults. The company takes pride in its high customer satisfaction and accessibility, making it one of the top-rated online language schools in Europe.
Customer Support Specialist
🕒 June 9
🗣️🇵🇱 Polish Required
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Fluentbe
51 - 200 employees
📚 Education
🤖 Artificial Intelligence
👥 B2C
💰 Seed Round on 2021-06
Education • Artificial Intelligence • B2C
Fluentbe is an unparalleled online English language school combining experienced teachers with the power of artificial intelligence to facilitate effective, enjoyable, and innovative learning. With over 1,000 teachers and 20,000+ students, Fluentbe offers live classes by certified native speakers and professional teachers from around the world. The platform supports both individual and group courses, tailored to all proficiency levels, providing preparation for renowned exams such as FCE, TOEFL, and more. With AI-enhanced tools, Fluentbe optimizes the learning process 24/7 and offers a variety of courses, including General and Business English, suitable for both children and adults. The company takes pride in its high customer satisfaction and accessibility, making it one of the top-rated online language schools in Europe.
📋 Description
• Obsługa zgłoszeń od klientów biznesowych i rozwiązywanie ich problemów na bieżąco • Monitorowanie powtarzających się problemów i raportowanie ich z rekomendacjami • Aktualizowanie bazy wiedzy i proponowanie usprawnień w procesach • Współpraca z wewnętrznymi działami przy bardziej złożonych sprawach
🎯 Requirements
• Masz minimum rok doświadczenia w customer support B2B • Potrafisz prowadzić profesjonalną komunikację z różnymi rozmówcami po stronie klienta • Samodzielnie priorytetyzujesz pracę i działasz z inicjatywą • Angielski na poziomie B2+ nie jest dla Ciebie problemem
🏖️ Benefits
• Pracę w pełni zdalną, kontrakt B2B/umowa o pracę/umowa zlecenie • Bezpłatne lekcje języków obcych na platformie Fluentbe • Przyjazną atmosferę, krótkie ścieżki decyzyjne, zespół otwarty na nowe pomysły • Pracę w firmie ze startupowym DNA i stabilnym wzrostem (FT1000, Deloitte 2025 AI Value Driver)
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