Customer Success Manager

🕒 July 9

🇩🇪 Germany – Remote

💵 €45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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foodforecast

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🍽️ Food & Beverage

💼 Consulting

🤖 Artificial Intelligence

💰 Seed Round on 2022-06

Food & Beverage • Consulting • Artificial Intelligence

foodforecast is a technology company specializing in using artificial intelligence to optimize food production and reduce waste. Their advanced AI technology allows for precise demand forecasting, automating production and order processes to minimize food waste and increase efficiency. foodforecast partners with bakeries, supermarkets, and food service providers to provide customized solutions that lead to more sustainable and profitable operations.

📋 Description

• Independently manage a portfolio of customers and support customer projects • Onboard new customers and build trusted customer relationships • Answer customer questions about the product by phone, email, and video call • Work closely with colleagues in Marketing and Sales • Analyze customer requirements and product usage to identify opportunities for optimization • Maintain regular communication with customers to strengthen long-term customer retention • Ensure high customer satisfaction through proactive communication and solution-oriented support

🎯 Requirements

• Completed commercial training, a university degree, or comparable qualifications • Very good command of German (at least C1 level), both written and spoken • Good command of English (at least B2 level), both written and spoken • Excellent communication skills and a strong feel for language • Strong customer service orientation and a confident, professional presence in presentations • Team-oriented and responsible approach to work • Goal- and results-oriented mindset • High degree of initiative, resilience, and flexibility • Open-minded, empathetic, and quick to grasp new concepts • Proficient in MS Office, CRM, and ticketing systems

🏖️ Benefits

• Excellent professional development opportunities and a start-up feel within a dynamic, young team • Flexible working hours • Home office • A supportive environment for young parents • Responsibility for your own projects and the freedom to actively shape the company • Friendly, family-like atmosphere with many great and motivated people • Part-time option • Equal pay for equal work • Variable compensation of up to €5,000 gross per year