Senior Operations Manager – Customer Journey, Sales Enablement

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foodforecast

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed Round on 2022-06

Artificial Intelligence • Food Production • SaaS

foodforecast is a technology company specializing in using artificial intelligence to optimize food production and reduce waste. Their advanced AI technology allows for precise demand forecasting, automating production and order processes to minimize food waste and increase efficiency. foodforecast partners with bakeries, supermarkets, and food service providers to provide customized solutions that lead to more sustainable and profitable operations.

📋 Description

• You analyze, define, structure and document operational processes across the entire customer journey – from lead to existing customer. • You identify gaps and inefficiencies in current practices and develop clear, repeatable standards. • You enable our Sales teams to operate autonomously through clear processes, tools and documentation instead of ad-hoc decisions. • You work closely with Sales, Customer Success, Marketing and Product to ensure smooth handovers and interfaces. • You are responsible for selecting, implementing and continuously improving tools and systems (including our CRM HubSpot, workflow automation and reporting) that support the Commercial function. • You set up relevant KPIs and dashboards to make performance across the customer journey measurable and manageable. • You actively drive automation and process optimization to reduce manual effort within the team. • You plan capacity in advance and ensure smooth operations even during growth phases.

🎯 Requirements

• Several years of experience in an Operations, Sales Ops or comparable role, ideally in a B2B SaaS environment or in a scale-up. • Proven experience in building, documenting and scaling processes. • Strong analytical and structured thinking – you bring order to complexity. • Experience working with and enabling Sales teams. • Hands-on mentality: you not only design concepts but also implement them yourself. • Confident use of CRM and automation tools; experience with HubSpot is a plus. • Very good German and English skills, both written and spoken.

🏖️ Benefits

• Exciting and responsible tasks in a fast-growing company. • The opportunity to work in a meaningful and future-oriented field. • Significant development opportunities and a genuine start-up atmosphere within a dynamic team. • Flexible working hours and the option to work from home. • A team of motivated colleagues who want to make a real impact together. • Ownership of your own projects and the opportunity to contribute actively to shaping the organization. • Employee benefits such as an Urban Sports membership, bike leasing and a subsidy for company pension contributions.