Senior HR Operations Specialist – Canada, U.S.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Serve as a senior point of contact for complex and escalated HR inquiries across phone, email, and chat • Ensure high-quality case resolution using knowledge of HR policies, programs, and systems • Monitor case trends and identify process or policy improvement opportunities • Lead operationalization, documentation, and continuous improvement of MyHR processes • Partner with HRIS and IT teams to enhance system functionality and user experience • Drive automation and self-service enablement through knowledge base development • Collaborate with HR Centers of Excellence and regional HR teams to align service delivery and support local compliance and cultural nuances • Provide guidance for voluntary termination processes and smooth employee offboarding • Analyze service delivery metrics and employee feedback to recommend improvements • Lead onboarding and training of new team members • Own and maintain HR knowledge articles

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field • 5+ years of progressive experience in HR operations or shared services • Experience ideally in a global or matrixed organization • Proven ability to manage complex cases and drive process improvements • Strong analytical skills and experience with reporting tools and HRIS platforms such as Workday or SAP • Excellent communication and interpersonal skills with a customer-centric mindset • Ability to lead initiatives, influence stakeholders, and manage competing priorities in a fast-paced environment

🏖️ Benefits

• Inclusive culture • Learning and growth opportunities • Reasonable accommodations for applicants with disabilities