Associate Product Manager

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FourKites, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🚗 Transport

🏢 Enterprise

☁️ SaaS

Transport • Enterprise • SaaS

FourKites, Inc. is a leading global supply chain visibility platform, leveraging real-time data and advanced artificial intelligence to revolutionize how organizations manage their supply chains. With a powerful suite of applications providing insights on transportation, inventory, yard management, and more, FourKites offers comprehensive solutions to optimize efficiency, reduce costs, and improve customer service for over 1,500 major brands. Trusted by Fortune 500 companies, FourKites integrates seamlessly with enterprise systems, delivering unparalleled visibility across all modes of transport and industries such as food & beverage, pharmaceuticals, and manufacturing.

📋 Description

• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products • Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales • Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness • Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations • Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior • Build and maintain dashboards and reports that track adoption trends across customer segments • Translate quantitative findings into clear product hypotheses and actionable backlog items • Partner with Data Science and Engineering on instrumentation improvements and event tracking • Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows • Work with Customer Success Managers to surface systemic product gaps and recurring pain points • Champion the voice of the customer in internal planning and sprint reviews • Collaborate with Engineering and Design through scoping, development, and post-launch monitoring • Support Product Marketing with onboarding materials, release notes, and adoption playbooks • Contribute to presales conversations and market requirement gathering alongside Solutions teams

🎯 Requirements

• 2–4 years of product management or equivalent experience (BA/analyst roles in logistics tech considered) • Practical experience in supply chain or logistics — you understand shipper pain points, carrier dynamics, and how freight moves operationally • Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding • Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements • Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed • Ability to work with significant overlap in US Central Time hours

🏖️ Benefits

• Medical  benefits start on first day of employment • 36 PTO days( Sick, Casual and Earned), 5 recharge days, 2 volunteer days • Home Office set ups and Technology reimbursement • Lifestyle & Family benefits • Mental Wellness support and guidance • Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)