Support Specialist, Operations & Support

Job not on LinkedIn

🕒 April 16

🇺🇸 United States – Remote

💵 $83k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Fox Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📱 Media

💰 $1.2G Post-IPO Debt on 2020-04

Media

Fox Corporation is a leading media and entertainment company known for producing and distributing content through some of the world’s most valued brands, including FOX News Media, FOX Sports, FOX Entertainment, and FOX Television Stations. The company also operates streaming services such as Tubi and sports streaming service Venu Sports. Fox Corporation offers a variety of internships and programs, providing real-world project experience. With a strong presence in news, sports, and entertainment, Fox Corporation is a significant player in the media landscape.

📋 Description

• Ensure the end-to-end technical delivery across local news digital platforms. • Monitor key system dashboards proactively to prevent issues. • Support User Acceptance Testing alongside internal product and engineering teams. • Partner with teams to resolve technical issues and maintain quality. • Collect user feedback to inform product roadmap. • Provide after-hours on-call support for critical issues. • Champion AI tools to improve support speed and quality. • Identify workflows that can be optimized with AI and document solutions. • Develop, maintain, and improve SOPs for user satisfaction. • Create clear training materials to empower market teams.

🎯 Requirements

• 3+ years in digital operations, technical support, or a closely related role. • Hands-on experience with content management systems and digital publishing workflows. • Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar). • Strong written and verbal communication skills. • Experience developing, optimizing, and publishing content across digital and social platforms. • Knowledge of SEO best practices, video publishing workflows, and live streaming. • Proficiency with digital analytics and QoS tools (Conviva, DataDog, Adobe Analytics are a plus). • Familiarity with AI prompt engineering, workflow automation tools (Zapier, Make, n8n), or scripting basics. • Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration. • Ability to work and thrive in a fast-moving news environment where priorities shift and speed matters. • Curiosity to learn and explore new tools and technologies

🏖️ Benefits

• medical/dental/vision • insurance • 401(k) plan • paid time off • other benefits in accordance with applicable plan documents