Customer Success Specialist

🔥 15 minutes ago

🇫🇷 France – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lassie

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

🍽️ Food & Beverage

🛡️ Insurance

Healthcare • Food & Beverage • Insurance

Lassie is a company that provides pet health insurance, covering a wide range of veterinary costs for dogs and cats. They offer preventive health services and reimburse medical, surgical, and emergency care up to specified annual limits. Lassie also partners with Tractive to offer additional services like GPS tracking and health monitoring for pets.

📋 Description

• Communicate with our customers and respond to their requests and questions via chat, email, and phone • Provide support between 8:00 and 20:00 Monday to Friday and 9:00 to 18:00 on Saturday • Provide support to customers regarding their pets, insurance products, and registration • Continuously optimize the customer experience based on customer feedback, in collaboration with other Lassie departments • Participate in projects related to customer satisfaction

🎯 Requirements

• You have prior experience in customer service, in a veterinary practice/clinic, or in a client-facing role • You have excellent written and verbal communication skills • You are organized and detail-oriented in your work • You can multitask, both advising customers and supporting internal projects • You are curious and highly motivated to learn new things • You are flexible, hands-on, and motivated to work in a dynamic environment • You enjoy teamwork and value regular interaction with colleagues (French, Swedish, and German) • You are proficient in spoken and written French and have basic English to communicate with the international team

🏖️ Benefits

• Opportunity to be part of a dynamic, fast-growing company • A flexible, dynamic, and welcoming company culture • An international working environment with a high degree of creative freedom • The joy and enthusiasm of working on a unique product that makes the world a better place • Dogs are, of course, welcome in our Paris office 💙