Travel Operations Manager – Luxury Travel Leadership

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🕒 June 22

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Manage 3–4 Team Leads across all concierge functions. • Provide daily coaching, feedback, and support to develop their judgment and leadership. • Build a culture where ownership, precision, and empathy are balanced with speed and quality. • Conduct regular reviews to support team member growth and performance. • Direct all client-facing operations during your shift with real-time decision-making. • Allocate resources, manage escalations, and resolve complex issues with calm confidence. • Ensure seamless handovers between shifts—nothing falls through the cracks. • Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. • Personally handle VIP clients and high-complexity situations requiring senior judgment.

🎯 Requirements

• 4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset). • 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks. • Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing. • Data-driven approach—you use metrics to spot trends and improve performance. • Excellent written and verbal communication—you can coach with clarity and write polished client messages. • Calm under pressure—when everything hits at once, you’re the steady presence.

🏖️ Benefits

• Predictable scheduling—you’ll know your shift in advance. • Proper handovers—the next manager gets everything they need. • Global team—talented colleagues across continents. • Merit-based performance incentives. • Advanced travel optimization strategies used by elite professionals. • Lead global teams with shared metrics and real-time decision-making. • Collaborate cross-functionally with Product, Engineering, and Operations. • Gain operational leadership experience at a venture-backed company growing 5x year-over-year.