IT Operations Specialist

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Freshpaint is a healthcare privacy platform that empowers healthcare companies to leverage advanced marketing tools while remaining compliant with privacy regulations such as HIPAA. The platform replaces unsafe tracking technologies with a Business Associate Agreement (BAA) protected system to ensure that sensitive data is not shared with non-compliant tools. Freshpaint offers features that block sensitive data by default, secure server-side connections, and provide a complete anonymous view of the customer journey. This solution is designed to assist healthcare marketers in achieving high performance marketing without compromising patient privacy.

📋 Description

• Execute employee onboarding and offboarding accurately, securely, and on time • Provision, maintain, and troubleshoot company laptops and employee endpoints • Support employees with hardware, software, access, and account issues while delivering a fast, dependable support experience • Handle employee access requests and changes with appropriate approvals and attention to least privilege, while supporting RBAC rollouts, access reviews, and cleanup work • Support security questionnaires, audit evidence collection, and compliance-related operational processes • Turn repeat issues into better documentation, runbooks, and lightweight process improvements.

🎯 Requirements

• Experience in IT support, IT operations, helpdesk, or a similar internal-facing technical support role • Experience onboarding and offboarding employees across devices, accounts, and SaaS tools • Familiarity with endpoint management, device provisioning, software installation, patching, and basic security hygiene • Experience administering common internal tools such as identity, password management, collaboration, or device management systems • Strong troubleshooting skills across laptops, employee software, access, and account issues • Strong judgment when handling access changes, troubleshooting issues, and deciding when to follow a defined process versus escalate to the right partner. • Clear written and verbal communication skills with a strong service mindset • Strong organizational skills and the ability to manage recurring operational work with accuracy and follow-through • Familiarity with common workplace IT and compliance tools such as Google Workspace, device management platforms, and access or compliance systems • Experience with Mac administration or supporting primarily Mac-based employee environments

🏖️ Benefits

• Competitive pay + generous equity (10-year exercise window) • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Flexible PTO with a *required* 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)