Customer Support Specialist

Job not on LinkedIn

🔥 6 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Front

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Front is an AI-powered customer service platform designed to enhance collaboration and provide omnichannel support across various communication tools such as email, chat, SMS, and more. It allows teams to work together in real time to resolve customer inquiries quickly and efficiently, employing AI and automation to improve workflow and customer experience. With features like live chat, ticketing, a knowledge base, and integrated analytics, Front provides businesses with the tools needed to offer exceptional customer support and collaboration, driving customer satisfaction and repeat business. Trusted by over 9,000 businesses, Front aims to streamline communication and improve team productivity.

📋 Description

• Ensure the success of Front customers by delivering timely, effective assistance during LATAM hours • Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed • Become an expert on Front’s product, features, and common workflows • Debug and test product features, file clear bug reports, and collaborate with Product and Engineering • Identify recurring customer challenges and propose improvements to macros, help center content, and processes

🎯 Requirements

• 2+ years of proven customer service experience, ideally in SaaS or tech startups • Tech savvy and hungry to keep learning; able to explain complex issues simply • Excellent written and verbal communication in English; French is a bonus • Ability to identify customer needs and implement solutions; experience with Front is a plus • Comfortable working LATAM hours and participating in periodic on‑call rotations

🏖️ Benefits

• Fully covered health insurance - medical, dental and vision • Generous paid time off • Mental health support with Workplace Options • Family planning support with Maven • Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities • Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc. • Wellness Days - Fronteers get an additional day off on months with no holidays • Summer Break - Our offices are closed from Christmas to New Year's Day!