Product Manager – Admin Scale

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Front

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Customer Support

Front is an AI-powered customer service platform designed to enhance collaboration and provide omnichannel support across various communication tools such as email, chat, SMS, and more. It allows teams to work together in real time to resolve customer inquiries quickly and efficiently, employing AI and automation to improve workflow and customer experience. With features like live chat, ticketing, a knowledge base, and integrated analytics, Front provides businesses with the tools needed to offer exceptional customer support and collaboration, driving customer satisfaction and repeat business. Trusted by over 9,000 businesses, Front aims to streamline communication and improve team productivity.

📋 Description

• Own the vision and roadmap for Front's Admin Scale surface — including how Front's AI features are governed, audited, and controlled by admins at scale. • Ship the primitives that unlock upmarket pipeline: identity & access, audit & compliance, admin-at-scale, and extensibility APIs. • Define what "admin controls for AI" means at Front — permissions for agents, auditability of AI actions, admin-grade observability into automations. • Turn deal signal, security-review post-mortems, and IT/admin customer insight into durable platform investments. • Drive alignment across Engineering, Design, Security, Sales, SE, and Partnerships — influencing heavily without direct authority.

🎯 Requirements

• 5+ years of PM experience in high-growth B2B, with time spent shipping to an IT, admin, or security buyer. • Enterprise / platform judgment — you can tell the difference between a durable primitive and a point fix for a single deal, and you can defend that line. • Identity & security fluency — you've designed around SSO/SAML/OIDC, SCIM, RBAC/ABAC, audit, and/or public APIs, and you can hold your own in a SOC2 or security-review conversation. • Opinions about AI in the admin/IT context — what's genuinely useful for admins vs. theater, how non-human identities should work, what auditability looks like when an AI took the action. • Systems thinking — permissions, audit, and admin-at-scale punish sloppy models; you catch second-order effects before they ship. • Rigor and polish — Enterprise customers and IT buyers notice when admin UX is sloppy; you don't let that happen on your watch. • Comfort with ambiguity — the pod is brand new; you'll shape it, not inherit it.

🏖️ Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.