Customer Relations Manager

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🔥 3 hours ago

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Full Circle

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2019

📚 Education

🏨 Hospitality

Education • Hospitality

Full Circle is a membership-driven cultural and ideas club based in Brussels that curates events, talks, cultural programming, and offers flexible event spaces for hire. It brings together a community interested in ideas, culture and change, hosting IDEAS, CULTURE, SOCIAL and COMMUNITY events (talks, music, literature, art, theatre, dance), and provides spaces for private and professional hires, with AV/hybrid/streaming services, food & drink options, and accessibility. The organization emphasizes membership, programming, and facilitating conversations to amplify impact and foster connections.

📋 Description

• Serve as the primary point of contact for assigned clients, particularly wind farm owners and operators. • Build and maintain long-term client relationships based on trust, transparency, and service reliability. • Manage daily communications with clients regarding service delivery, deviations, incidents, and corrective actions. • Proactively manage client expectations within the scope of contractual services and operational capabilities. • Monitor the execution of service contracts, ensuring compliance with contractual requirements, SLAs, and agreed-upon scopes. • Identify and report contractual risks, deviations, or opportunities, and coordinate corrective actions with internal stakeholders. • Contribute to discussions regarding contract renewals, extensions, or scope adjustments, providing operational insights to management. • Ensure that commitments made to clients are properly integrated into service planning and execution. • Monitor customer-related performance metrics (availability, response times, service quality) in cooperation with the Service and Operations teams. • Prepare and present performance reports and service updates to clients. • Coordinate improvement initiatives when service performance is at risk. • Serve as the internal point of contact for client priorities and service commitments. • Work closely with the Service Coordinator, the Service Manager, and field teams to align customer needs with operational planning. • Guide client priorities without formal authority and escalate necessary decisions to management.

🎯 Requirements

• Experience in customer relationship management, account coordination, or contract management in a technical or service environment. • Experience in the wind energy or renewable energy sector is a major asset. • Proven ability to work independently within defined processes. • Excellent interpersonal and communication skills. • Good understanding of service contracts and operational environments. • Structured and solution-oriented approach. • Ability to balance client expectations with operational realities. • Reliability, pragmatism, and a collaborative spirit. • Proficiency in the English language, both verbal and written