FullStory offers digital experience intelligence, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading software-as-a-service (SaaS) products.Founded in Atlanta by a team of former Googlers devoted to making products more user-friendly, FullStory officially launched in 2014. FullStory is proud to serve best-in-class organizations like Peloton, Rocket Mortgage, Forbes, JetBlue, Hyatt, Fortive, and more. FullStory is honored to have been recognized as a great place to work and has been included on Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. 

FullStory

Full-stack Engineer

Develop and enhance Fullstory's ingestion pipeline to process user session data.

• You will have delivered enhancements to our Ingestion pipeline to improve performance, reliability and efficiency.
• You will be an active code and design reviewer for the team and a go-to person for implementation questions.
• You will have led iterative projects to improve our Ingestion pipeline to deliver immediate and actionable information to downstream consumers.

Senior Software Engineer

Solutions Engineer

Enable Account Executives with demos and customized pitch decks to drive revenue growth.

• Facilitate communication with small to medium sized organizations across a range of industries to map business challenges with our key capabilities and differentiators.
• Lead product demonstrations with prospects and help drive deals to close.
• Consult with customers and prospects to make targeted recommendations on how Fullstory can enhance their products and services.
• Act as a trusted advisor and technical SME for key opportunities; building relationships with technical stakeholders and key decision makers.
• Communicate and strategize cross-functionally to drive success and attain revenue goals.

Lead customer engagements to enhance data maturity and provide tailored solutions.

• Lead customer-facing engagements focusing on technical and analytical projects.
• Help customers achieve new levels of data maturity through tailored solutions.
• Collaborate with customers on data management, performance optimization, and integrations.
• Deliver presentations about technical deliverables and insights directly to customers.
• Tailor communications with customers to develop relationships and encourage Fullstory advocates.
• Synthesize technical concepts into easy-to-understand guidelines.

Senior Solutions Architect

Customer Success

• Manage & develop a high-performing team of Program Managers and Digital Customer Success Specialists
• Develop and deliver digital initiatives that drive value realization and adoption for all Fullstory customers, such as: ... 
• Drive design and development of customer health signals and the digital customer journey to inform engagement strategies, both for Digital and CSM-led experiences
• Cross-functionally align the digital experience across email, in-app, and one to many events for a cohesive customer experience
• Design, evaluate, and measure digital programs to impact internal targets (such as NPS, GDR, and NDR) and for continuous improvement
• Own the Fullstory Community engagement strategy, facilitate regional user groups, and coordinate with Support to provide a great Community experience to all Fullstory customers

Senior Manager, Digital Customer Success

Data Engineer

• Work with internal groups from all corners of Fullstory and understand what data is most valuable to them, where it’s hiding, and how to bring it to where they are.
• Pair with business leaders and engineers on new projects to level up our game in understanding our customers needs and how to grow the business.
• Build monitoring around existing data pipelines to improve responsiveness and use metrics to insure we are achieving the highest quality possible.
• Participate in strategy meetings and provide input on how we can maximize the data we have to achieve our goals

Senior Data Engineer

Account Executive

• Own a territory where you are responsible for actively prospecting new business opportunities.
• Document and track all potential and existing client interactions and lead follow-through using Salesforce.
• Work cross-functionally with Sales Engineers, Product, and Customer Experience teams to provide in-depth technical demos and sell as a team.
• Lead sales presentations and product demonstrations with prospects and drive deals to close.

Account Executive, Commercial

Sales Development Rep

• We see FullStory as a special company: we’re home to great people, a unique culture, and the ambition to have a big impact. And we’re looking for an equally special Sales Development Representative to join the sales team. Reporting to the Global Director of Sales Development, you will focus on building pipeline and qualified opportunities in the North America territory.
• To excel in this job, you will bring your exceptional research skills and ability to translate industry knowledge into easily understandable information. With these skills, you will be able to effectively communicate with your audience.
• Your role is dedicated to driving FullStory’s growth by identifying decision-makers and key influencers within prospects’ organization. The pace of FullStory is fast and the landscape we’re playing in is ever-changing. We’re looking for someone who thrives when challenged and likes to work hard and have fun while doing it.
• In a typical day, you might:
	- Research and pre-qualify prospective customers.
	- Identify decision-makers and key influencers within prospects’ organizations.
	- Systematically call and email prospects to discover sales opportunities and drive conversation.
	- Gain commitments from prospects to demo FullStory or another outcome that ratchets the sales cycle forward.
	- Collaborate with your team and manager through the inside sales process.
	- Gain the experience to work with cutting-edge sales technology including Qualified, Loom, SalesLoft and Salesforce.com (SFDC).
• The impact you will have in 6 months:
	- Establish unique understanding of assigned account patch for strategic prospecting efforts.
	- Utilizing critical thinking skills to generate qualified pipeline from top strategic regional accounts.
The impact you will have in 12 months:
• Develop best-in-class strategic sales skills including the critical outbound prospecting efforts.

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