IT Support Engineer, L2

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Fundraise Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

📋 Description

• Intake, triage, diagnosis, resolution, and escalation of L1 tickets within agreed SLAs • Perform corporate tool administration, access provisioning, complex technical requests, integrations, and monitoring-alert response • Support onboarding and offboarding through SaaS account creation/deprovisioning, MDM enrollment, credential handoff, and baseline laptop setup • Respond to phishing, account compromise, lost or stolen devices, malware, and other security incidents through containment, remediation, and follow-up • Drive automation and integrations using scripts, APIs, Zapier/n8n, or equivalents • Mentor L1 support staff and maintain instructions, runbooks, automation documentation, and operational procedures • Administer Slack, Notion, Google Workspace, 1Password, and other corporate SaaS tools • Manage the SaaS lifecycle, registry, renewal reporting, new-tool evaluation and rollout, and decommissioning • Develop and maintain identity-related incident playbooks • Use AI meaningfully in day-to-day work and identify opportunities to improve operational workflows

🎯 Requirements

• 5 years in IT support, with at least 3–5 years at L2/Sysadmin level • Strong troubleshooting skills and end-to-end ticket ownership • Hands-on macOS administration and end-user troubleshooting experience • Strong Google Workspace administration skills, including roles, logs, and security settings • Understanding of security and incident handling, including phishing and account compromise • Comfort with identity and access work, including RBAC, audits, access reviews, SSO, SAML, and SCIM • Ability to write and maintain runbooks, checklists, and incident playbooks • Ability to mentor L1 support staff • Experience or strong interest in automation using scripts, APIs, Zapier, n8n, or equivalents • Experience administering multiple corporate SaaS tools • Knowledge of 1Password or similar corporate credential-management tools • Experience with Jira Service Management or similar tools • Familiarity with vendor and license management processes • Experience with MDM/endpoint tooling • Fluent Russian and English • Ability to work 14:00–23:00 CET

🏖️ Benefits

• 31 days off • 100% paid telemedicine plan • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace • English learning courses • Relevant professional education • Gym or swimming pool • Co-working • Remote working • Equity options • Transparent company culture • Clear product vision and access to real customer feedback from global nonprofit leaders • Flat structure • Strong, collaborative product team