Senior Product Manager, OX Retention – Expansion

🕒 June 15

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Fundraise Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

📋 Description

• Retention and expansion growth across active organizations • Average Processing Volume (APV) / ARR per Active Customer • Cross-product adoption strategy for Organization Experience capabilities • Retention and expansion roadmap (6–12 months / 2027 horizon) • Discovery pipeline (qualitative & quantitative) • Identification of churn signals and expansion opportunities • Concept development and validation before delivery • Cross-functional retention and monetization initiatives • Adoption blocker identification and resolution prioritization • Scale / iterate / kill decisions based on initiative outcomes • North Star metrics and metric tree for retention, adoption, and monetization outcomes

🎯 Requirements

• 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments • Experience operating at a Senior+ level of scope and influence • Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges • Proven ability to design and execute cross-functional growth initiatives • Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation • Experience working with customer lifecycle, retention, activation, or expansion motions • Ability to size opportunities and prioritize initiatives by business impact • Experience collaborating with Customer Success, GTM, PMM, and Product organizations • Comfort working with AI/ML-enabled products or data-driven personalization • Strong stakeholder management and influence skills • Fluent English (C1+).

🏖️ Benefits

• Private medical insurance for the employee and their family • 23 paid vacation days per year • 11 paid public holidays per year • 5 company-paid sick leave days • English learning courses. • Relevant professional education. • Gym or swimming pool. • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • Co-working. • Remote working.