Claims Manager

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Future Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💸 Finance

💳 Fintech

🌍 Social Impact

Finance • Fintech • Social Impact

Future Group is a superannuation-focused company on a mission to lead the ethical investment movement and advocate for a sustainable and equitable future. By acquiring superannuation businesses and prioritizing divestment from harmful investments, Future Group aims to harness finance for positive impact, emphasizing green investments and climate solutions. With a commitment to rigorous ESG principles, the company guides clients toward building sustainable retirement portfolios, enabling them to retire into a better tomorrow.

📋 Description

• Provide expert oversight and decision-making on superannuation claims, ensuring fair, consistent and compliant outcomes for members while supporting the Trustee's obligations. • Manage complex and disputed claims, challenge insurer and administrator decisions where required, and provide recommendations to governance forums. • Monitor service provider performance, prepare claims reporting and insights, identify emerging risks and opportunities, and contribute to continuous improvement initiatives. • Provide guidance across the business on claims-related matters while helping drive best-practice claims management and strong member outcomes.

🎯 Requirements

• Has RG146 (or equivalent) compliance and at least 5 years' experience in superannuation claims, including insured and non-insured claims as well as claims disputes (including AFCA). • Will bring strong knowledge of superannuation law, insurance products, Trustee obligations and governance frameworks, along with experience managing complex and disputed claims. • Believes in Future Group’s mission and has a passion for moving Australia’s money out of fossil-fuels and into renewable energy • Believes in using the power of money to build a sustainable and equitable world • Some nice-to-haves but are not essential are: Experience in a superannuation trustee office, legal or compliance environments, service provider management, regulatory engagement, or familiarity with APRA and ASIC claims-related requirements.

🏖️ Benefits

• A purpose-driven organisation - spend your days working on making this world a better place! The more we grow, the bigger the impact we are making on climate change and inequality • A B Corp organisation that cares about how it behaves inside and out • AFR's Best Place to Work 2026! Proud winners of TWO awards: Best Medium Organisation, and our industry category of Banking, Superannuation and Financial Services (an award we also won in 2022!) • Flexibility to fit work into your life (not your life around our work). School drop-offs/pick-ups and lunch-time gym sessions are a thing here • The choice to work from home, from one of our co-working spaces, from anywhere within Australia or even from overseas (for a short period of time) • The potential to own a piece of the Future Group pie with our unique Employee Share Ownership Program (with some fineprint) • Fun company-wide events • Progressive, people-focused policies and benefits including Menstrual and Menopausal Leave, Public holidays swaps, Cultural Leave, Self Care Leave and Gender Affirmation Guidelines and Leave • We offer employee network groups for people from diverse backgrounds: SuperGenders for cisgender women, trans men and women and non-binary folks; SuperGlobal for culturally diverse folks; and SuperPride for LGBTQIA+ folks. The groups are a safe, supportive space for people to share experiences and ideas • An inclusive parental leave package, with 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders • A laptop you can use to work remotely plus an allowance to make your working from home setup comfortable • Other perks such as access to our Employee Assistance Program (EAP), the ability to purchase leave, novated leasing arrangements for electric vehicles, and a few more to find out!