Superannuation Operations Specialist

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Future Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Future Group is a superannuation-focused company on a mission to lead the ethical investment movement and advocate for a sustainable and equitable future. By acquiring superannuation businesses and prioritizing divestment from harmful investments, Future Group aims to harness finance for positive impact, emphasizing green investments and climate solutions. With a commitment to rigorous ESG principles, the company guides clients toward building sustainable retirement portfolios, enabling them to retire into a better tomorrow.

📋 Description

• Support the Trustee in fulfilling fiduciary, regulatory and operational oversight responsibilities across superannuation administration, claims, complaints and member outcomes • Provide cross-functional support across claims, complaints, incidents, remediation, service-provider and contact centre oversight, and member servicing • Triage and resolve incidents and complaints • Review claims and member matters within delegated authority • Oversee service-provider performance • Support operational governance, risk and regulatory activities • Use insights from claims, complaints and member feedback to identify improvements to processes, systems, disclosures and member outcomes • Work as part of a pooled Operations team under the direction of senior Fund Operations colleagues • Build relationships with service providers, colleagues, Senior Leadership and the Office of the Superannuation Trustee • Own and resolve escalations

🎯 Requirements

• Belief in Future Group’s mission and passion for moving Australia’s money out of fossil fuels into renewable energy • 2+ years’ experience in a superannuation operations role • Some customer service experience, such as in a contact or member service centre • Strong understanding of superannuation legislation • RG146, or willingness to undertake training and become compliant within 12 months of commencement • Ability to work individually and as part of a team • Ability to communicate with people from all levels and backgrounds • High attention to detail, sound judgment and problem-solving skills • Ability to manage multiple priority tasks concurrently • Willingness to learn new skills and take on additional responsibilities • Ability to build strong relationships with service providers, colleagues, Senior Leadership and the Office of the Superannuation Trustee • Tertiary qualifications in finance, law, business or a related discipline are nice-to-haves and not essential • Direct experience working within a superannuation RSE Licensee is a nice-to-have • Exposure to insurance within the superannuation system is a nice-to-have • Experience working with outsourced service providers is a nice-to-have

🏖️ Benefits

• A purpose-driven organisation focused on climate change and inequality • B Corp organisation • AFR's Best Place to Work 2026 awards • Flexible work arrangements, including school drop-offs/pick-ups and lunch-time gym sessions • Choice to work from home, co-working spaces, anywhere within Australia, or overseas for a short period • Employee Share Ownership Program • Fun company-wide events • Menstrual and Menopausal Leave • Public holidays swaps • Cultural Leave • Self Care Leave • Gender Affirmation Guidelines and Leave • Employee network groups: SuperGenders, SuperGlobal and SuperPride • 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders • Laptop for remote work • Allowance for working from home setup • Employee Assistance Program (EAP) • Ability to purchase leave • Novated leasing arrangements for electric vehicles