Junior Customer Success

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Fuxam GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Education • SaaS • Artificial Intelligence

Fuxam GmbH is an education-focused software company offering FuxamOne, an all-in-one, modular SaaS platform for campus management, learning management (LMS), digital exams, planning and communication. It serves universities, vocational schools and continuing-education institutions and emphasizes user-friendliness, AI-supported automation (for lesson creation, exam generation and scheduling), secure German-hosted infrastructure, and integrations with common education and productivity tools. The platform includes a mobile app and modular feature packages to adapt to institutions of different sizes and needs.

📋 Description

• You will independently guide our customers through the onboarding of our software, from kick-off and configuration to productive roll-out. • You will develop a deep understanding of our platform and act as the internal and external point of contact for functional questions about Fuxam. • You will run workshops and training sessions with users at universities, vocational schools and academies, train key users and ensure our software is adopted and works in everyday use. • You will collect customer feedback in a structured way, document it thoroughly and serve as the interface to Development by translating feedback into concrete product requirements. • You will find solutions for specific customer issues and coordinate closely with Customer Success, Support and Development. • You will pitch in wherever needed in a fast-growing team, from urgent customer requests to internal process improvements. • You will work with the latest AI tools and our CRM (HubSpot) and document customer information accurately and transparently.

🎯 Requirements

• Some experience in customer-facing roles (Customer Success, Account Management, Project Management or similar) is an advantage. • Strong organizational skills and reliability. • Genuine interest in the education sector. • Basic technical understanding. • Familiarity with AI tools. • Drive, strong team fit and willingness to take responsibility. • Business-fluent German is required. • Very good English is also important. • Initial experience with LMS or campus systems, university administration or implementation projects in a SaaS B2B or public-sector environment.

🏖️ Benefits

• 30 days of vacation, plus half days off on Christmas Eve and New Year's Eve. • A selection of employee benefits such as Urban Sports, Edenred and a job ticket.