Junior Customer Success Manager – Parental Leave Cover

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simpleclub

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

👥 B2C

☁️ SaaS

💰 Series A on 2022-06

Education • B2C • SaaS

simpleclub is a popular learning app that assists students in various subjects, offering video explanations, summaries, and practice exercises. With over 2 million monthly users, it aims to reduce stress and improve academic performance through personalized learning plans and AI tutoring features. The app supports educational growth from primary education through to preparation for final exams, making it a vital resource for students in school and vocational training.

📋 Description

• Customer support with backing: Gradually take on responsibility for your own portfolio of around 100 mid-market (SME) customers. • Growth & retention: You actively contribute to your customers' "Net Retention Movements". • Onboarding & established processes: You guide our customers through the successful implementation of our products. • Relationship building: You establish strong, successful relationships with your customers. • Targeted communication: You communicate proactively, clearly, and concisely with customers. • Problem solving & feedback: You actively contribute to our product development by collecting valuable customer feedback.

🎯 Requirements

• Some practical experience in account management, customer success, B2B/SaaS environments, or the education sector. • You have a solid basic understanding of your area of work at simpleclub and the ability to learn and build new processes. • You consistently deliver high-quality work. • You have excellent written and spoken German and English skills. • You actively live our company values and proactively seek coaching and feedback from more experienced (senior) colleagues. • You take a solution-oriented approach and work with your lead to develop appropriate solutions to day-to-day challenges. • You are motivated to integrate modern AI solutions (e.g., Claude, Gemini) into your daily work to optimize processes.

🏖️ Benefits

• Unlimited paid time off • Work from anywhere • Team events • Great company culture • Being part of a meaningful mission • Open communication