Junior Customer Success Manager

🕒 June 29

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Pflegia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

⚕️ Healthcare Insurance

🎯 Recruiter

HR Tech • Healthcare Insurance • Recruitment

Pflegia is a job platform dedicated to the healthcare and medical sectors, helping users discover the best job offers in nursing and medical fields across Germany and Austria. It offers an easy, transparent, and anonymous service for job seekers to find their dream roles by matching their personal preferences with job opportunities offered by over 7,500 employers. Pflegia also provides career advisory services and a referral program, ensuring a comprehensive and user-friendly experience for healthcare professionals such as nurses and caregivers.

📋 Description

• Supporting our caregivers – You are the first point of contact for caregivers and accompany them attentively and empathetically from initial contact through to successful placement. • Individual support with heart – You listen to caregivers' wishes and needs and make their application process straightforward and smooth. • Tailored job matching – You connect talent and employers by perfectly matching caregivers' preferences with the best offers from our partner companies. • Feedback that matters – You actively collect feedback from caregivers to improve our processes and elevate the candidate experience. • Teamwork that’s fun – Together with Account Management you develop tailored solutions to exceed the expectations of our candidates and partner companies. • Accurate documentation – You keep all important candidate information up to date and ensure our metrics are always available and precise.

🎯 Requirements

• Strong communication skills and empathy – You can explain complex matters clearly and approach people in a friendly, solution-oriented manner. • Organizational talent – You are structured and keep an overview even with many parallel tasks. • Initiative and solution orientation – You act proactively, identify challenges and develop creative solutions. • Team player – You enjoy collaborating with others and actively contribute to a positive team dynamic. • Digital affinity – You are comfortable with tools like CRM systems, Slack and Zoom and quickly learn new systems. • Motivation and willingness to learn – You want to continuously develop and are open to coaching and new challenges. • Hands-on mentality – You turn ideas into action and work result-focused. • German language skills at C2 level, documented in your CV or by appropriate certificates.

🏖️ Benefits

• Fully equipped office in Berlin – A modern office in a central location with excellent transport links and an inspiring work environment. • Attractive compensation – A fair base salary plus uncapped commission that directly rewards your success. • Intensive onboarding – Start with an 8-week onboarding in Berlin to learn about us and our way of working from the ground up. • Remote work after onboarding – After your onboarding period you’ll work comfortably from home and visit us once per quarter for a week for team and company events in Berlin. • All travel expenses covered – We cover travel and accommodation costs for your onboarding and for the regular visits to Berlin. • Unlimited development opportunities – Show what you can do! There are no limits with us — whether you want to deepen your expertise, take on more responsibility, or pursue a leadership role: your career is what you make of it. We are growing fast and offer you the chance to grow with us. • Modern work equipment – Laptop, monitor and headset are provided for productive work. • Efficient tools and systems – Use Slack, Zoom and our custom CRM to make your workday efficient. • Regular team and networking events – From after-work sessions and football or volleyball to team-building activities and company runs. • Free refreshments – Fresh coffee, chilled drinks, snacks and fruit are available at all times. • Personalized snack orders – With our weekly REWE order you can have your favorite snacks delivered directly to the office. • Friyay feeling – Every Friday we wrap up the week together with pizza and beer in the office. • Pet-friendly office – Your dog is warmly welcome with us. • 27 vacation days per year – For sufficient rest and a balanced work–life balance.