Customer Retention Officer

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FxPro

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💸 Finance

💳 Fintech

Finance • Fintech

FxPro is an award-winning online trading broker offering a wide range of financial instruments including Forex, shares, energy, crypto, indices, futures, and metals. Operating since 1999, FxPro provides trading services to clients in 173 countries. The company is known for its superior execution, transparent pricing model, and multiple trading platforms such as MetaTrader 4 and 5, cTrader, and its own FxPro WebTrader. FxPro is highly regulated with four industry regulations, and it has received over 120 international awards. The company offers both standard and elite accounts with features like low or zero spreads and competitive commissions, aiming to accommodate traders with diverse needs. They also have a robust educational program and are actively involved in sponsorships and corporate social responsibility initiatives.

📋 Description

• Deliver service and support to clients through live chat, email, and phone • Identify client problems and offer solutions • Communicate with clients via outgoing phone calls for department-defined purposes • Contact clients who have not completed account verification or provided required documents • Support clients who are attempting but failing to fund their accounts and suggest alternatives • Maintain relationships with higher-value clients to ensure smooth continuation of business • Gather client feedback on products, services, and payment methods and report it to management • Keep client records up to date and record all client communication and guidance • Contact clients regarding pending account matters • Handle live-chat tickets in designated languages • Perform other duties assigned by the Account Manager or management team

🎯 Requirements

• Fluent in English and Portuguese languages, with excellent written and verbal communication skills • Proven experience in providing customer service and support via chat, email, and phone • Strong problem-solving and analytical skills to address customer issues • Ability to manage multiple tasks and prioritize effectively • Experience with customer support software and CRM systems • Detail-oriented with strong organizational and record-keeping abilities • Ability to build and maintain client relationships • Experience in financial services or online trading

🏖️ Benefits

• Competitive compensation package • 21 days off annually • 15 sick leaves annually