FYST
51 - 200 employees
Founded 2022
💳 Fintech
🏦 Banking
🤝 B2B
Fintech • Banking • B2B
FYST is a payments partnership and integration specialist that connects regulated acquiring, banking, and fintech providers with regulated and online businesses across multiple jurisdictions. The company delivers hands-on onboarding, technical supervision, implementation, integration, advising, and ongoing relationship management to enable settlements, fund transfers, multi-currency capabilities, and global payment flows. FYST emphasizes working exclusively with regulated partners, tailored partner selection for e-commerce and fintech clients, and dedicated account management throughout the partnership lifecycle.
Client Support Specialist
🔥 0 minutes ago
🗣️🇷🇺 Russian Required
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FYST
51 - 200 employees
Founded 2022
💳 Fintech
🏦 Banking
🤝 B2B
Fintech • Banking • B2B
FYST is a payments partnership and integration specialist that connects regulated acquiring, banking, and fintech providers with regulated and online businesses across multiple jurisdictions. The company delivers hands-on onboarding, technical supervision, implementation, integration, advising, and ongoing relationship management to enable settlements, fund transfers, multi-currency capabilities, and global payment flows. FYST emphasizes working exclusively with regulated partners, tailored partner selection for e-commerce and fintech clients, and dedicated account management throughout the partnership lifecycle.
📋 Description
• Provide customer support on a shift schedule • Monitor transactions • Monitor provider activity and malfunctions • Monitor limits • Alert colleagues when new merchants and solutions launch • Allocate incidents when providers are down and calculate potential losses • Disable methods/acquirers at colleagues’ request • Perform refunds at the merchant’s and colleagues’ request • Request user documents
🎯 Requirements
• Exceptional verbal and written communication skills • Strong analytical and problem-solving abilities • Ability to think on your feet and provide effective solutions under pressure • High sense of responsibility • Good level of English and Russian languages • Previous experience in customer support, client services, or a related role would be a plus • Previous fintech experience is an advantage
🏖️ Benefits
• Competitive compensation matched to skills, expertise, and impact, with transparent annual performance reviews • Full flexibility to work remotely • 20 days of vacation per year • Bank holidays • Sick leave • Private health insurance with an annual budget of €1,000 for personal premium medical coverage • Conferences, courses, professional growth, and a budget for AI tools • Dedicated coworking budget • Well-being allowance for hobbies and other energizing activities • “Adopt a Pet” day • Birthday off
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