Support Analyst

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Gaudium

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Gaudium is a technology company that specializes in providing an excellent mobility and delivery platform. Their main product, Machine, is a leading whitelabel B2B solution for passenger transport and delivery services. Gaudium positively impacts people's lives by facilitating over 120 million rides and deliveries annually, generating substantial revenue for its clients.

📋 Description

• Provide support to hundreds of mobility centers across Brazil via chat, email, and phone • Assist customers with configuring and using the platform, advising on best practices and adjusting settings when necessary • Collaborate with Product and Customer Success teams, sharing feedback, customer reports, and opportunities for improvement • Record and document solutions, learnings, and support patterns to strengthen the knowledge base and speed up future resolutions • Work with empathy, patience, and a results-oriented mindset to ensure a positive customer experience

🎯 Requirements

• Experience in inbound, resolution-focused customer support • Experience configuring and supporting IT systems or SaaS platforms • Enjoy teaching others with empathy and patience • Strong organizational skills

🏖️ Benefits

• 100% remote work; requires a quiet workspace, reliable internet connection, and privacy for meetings • CLT salary: R$ 3,171.57 to R$ 3,647.30 • Health plan (Bradesco Saúde or SulAmérica) at no cost to the employee; dependents incur per-dependent fees • Optional dental plan (Bradesco Saúde) paid by the employee • Life insurance • Daily food allowance of R$ 50.00 via Flash Benefícios card • Remote work allowance of R$ 131.16 • Wellhub (Gympass) • Day off during your birthday month, on Carnival and Ash Wednesday, and on December 24 and 31 • Challenging environment offering opportunities for rapid growth and development