Support Developer

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Digibee

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📣 Marketing

📦 Logistics

💰 $60.5M Series B - Digibee on 2023-06

Consulting • Marketing • Logistics

Digibee is a cloud-native integration and automation platform that helps enterprises connect apps, legacy systems, data, and AI. It provides low-code/visual tools for building integrations, orchestrating workflows, deploying agents, and managing MCP/AI connectivity with built-in observability, security, and serverless scaling. Digibee is offered as a SaaS platform for IT teams, developers, and architects to accelerate digital transformation, modernize core systems, and automate high-volume, mission-critical processes.

📋 Description

• Support customers in the development and use of the Digibee Platform • Promptly respond to client requests and handle complaints • Troubleshoot technical issues by diagnosing and repairing faults • Guide customers to identify the root cause of their problems quickly • Provide timely and accurate customer feedback and follow up until problems are solved • Manage multiple cases simultaneously and work with internal teams to find solutions • Execute processes that maintain high-quality Customer Support Service • Improve internal processes by driving efficiency and agility through AI-powered solutions and automation of support activities

🎯 Requirements

• Solid knowledge of programming logic and mastery of integration patterns • Knowledge of SQL and NoSQL languages, including MongoDB • Knowledge of web services, JSON, XML, REST, SOAP, and APIs • Knowledge of HTTP/HTTPS protocols, security, and certificate usage • Basic networking knowledge with ability to analyze and diagnose day-to-day network problems • Knowledge of messaging systems such as RabbitMQ and Kafka, including queues, topics, producers, and consumers • Ability to act in critical incidents with agility and assertive communication with other teams • Investigative profile • Problem-solving skills and good written and verbal communication • Fluency in English • Intermediate Spanish • Knowledge of cloud architecture and DevOps best practices is a plus • Hands-on SDLC experience, including coding, testing, and deployment, is a plus

🏖️ Benefits

• Health care • Dental care • R$ 1.400,00/month on Caju card for food and meal allowance, mobility, home office supplies, culture, health, and education • Life insurance • Child care assistance • Wellhub (Gympass) • English course with group classes for R$100 monthly • Global Equity Program