RPA Support Analyst

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SysMap Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

SysMap Solutions is a services company devoted to offering technological development to its customers since 1997. With a focus on cloud solutions, Salesforce, mobile development, CRM, user experience, DevOps, machine learning, and digital transformation, SysMap Solutions leverages its extensive experience to craft complex codes and systems that meet client demands. The company prides itself on its ability to deliver tailored solutions, ensuring that the final product is precisely aligned with customer needs. In the Age of Information, SysMap Solutions stands out as a knowledgeable partner in technology.

📋 Description

• Monitoring of automated processes (RPA) • Initial analysis of failures, logs and error messages • Incident handling and follow-up • Escalation to development and support teams • Recording incidents and documenting procedures • Monitoring automation metrics and status • Identifying recurring issues and opportunities for improvement • Working according to operational processes and escalation flows • Shift work, including weekends and alternating days off

🎯 Requirements

• Bachelor's degree in progress or completed in Information Technology, Information Systems, Computer Science, or related fields • Basic knowledge of technology and system support • Strong analytical and problem-investigation skills • Ability to follow procedures and operational routines • Good communication skills and ability to work in a team • Availability to work shifts, including weekends and holidays as required by operations • Knowledge of IBM RPA, Automation Anywhere, Python, RPA concepts, log analysis and troubleshooting, databases/SQL, monitoring tools, and incident management are a plus