Mid-level Support Technician

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Quality Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Quality Digital is a leading technology company in Brazil with over 34 years of experience, specializing in accelerating digital transformation for businesses. They provide innovative digital solutions that enhance operational performance, governance, and customer communication through the use of specialized teams and digital platforms. Their services include IT optimization, automation, digital strategy, and AI analytics to create high-value experiences across multiple channels.

📋 Description

• Register and manage 1st- and 2nd-level support tickets • Provide support for operating systems, software installation, Microsoft Office suite, networks, printers, and peripherals • Perform maintenance on desktops and laptops • Map directories • Configure POP/Exchange and IBM Lotus Notes email • Configure user profiles, install VPN, administer Active Directory, and configure IP settings • Monitor, handle, and update tickets in the queue to prevent backlogs that could compromise SLAs • Reduce ticket backlog • Create and update knowledge base articles, procedures, support scripts, and troubleshooting documentation in the KCS portal • Work as part of the Technical Support team, maintaining a proactive, committed attitude and good interpersonal relationships

🎯 Requirements

• Knowledge of network troubleshooting • Knowledge of PC hardware and desktop support • Knowledge of software and hardware • Experience with Service Desk tools • Knowledge of operating systems • Knowledge of Microsoft Office • Knowledge of smartphones/mobile devices • Higher education in a Technology-related field is a plus but not required • Availability to work from 09:00 to 18:00

🏖️ Benefits

• Environment that encourages learning and professional growth • Performance evaluations and feedback aimed at continuous development • Meal and/or food allowance • Medical and dental coverage • Discounts at partner pharmacies • Childcare assistance according to current policy • Partnership with SESC for cultural and leisure programs • Partnerships for language studies, technology courses and online learning platforms • Payroll-deductible loans with attractive rates • Financial education program • Corporate University and learning paths • Employee referral program with potential prizes and bonuses • Group life insurance