IT Technical Manager

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🕒 April 28

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GCL Global Holdings

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

Logistics • Luxury Goods • Live Events

GCL Global Holdings is a leading global logistics provider specializing in delivering extraordinary experiences and transporting the world's most precious assets. With over 45 years of expertise in live event logistics, the company supports diverse industries through its brands, offering services such as time-sensitive freight movement and specialized transportation for luxury goods, including fine art and rare vehicles. GCL Global Holdings is committed to forming dedicated partnerships with clients to help realize their most impactful visions.

📋 Description

• Overseeing the support team and related technical projects. • Identifying opportunities to improve systems, products, and services. • Evaluating the initial project proposal, planning, budgeting, and scheduling the project, and managing the implementation. • Managing and leading the support team including hiring, training, managing, and conducting performance reviews. • Maintaining and monitoring existing computer systems, ensuring a high level of performance and security. • Establishing vendor relationships, contract negotiations, creating user documentation, maintaining existing documentation, and creating standard IT procedures. • Monitor computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order. • Perform hardware and software maintenance when necessary. • Report equipment problems or failures and provide the necessary documentation. • Purchase needed hardware and software to enable day-to-day operations and meet project requirements. • Create and maintain Microsoft Entra and Exchange accounts. • Manage the IT support team and prioritize issues as needed. • Serve as a senior technical resource person for new procedures and support helpdesk knowledge transfer. • Establish monitoring tools and quickly communicate all issues to facilitate proper evaluation, communication, and resolution. • Maintain a positive, proactive attitude committed to continuous improvement of company culture and productivity. • Work closely with the Cyber Security Team to maintain and improve IT system security. • Maintain a clean and organized work area. • Ability to perform functions of the job with minimal direction. • Travel as needed, including some international travel.

🎯 Requirements

• Experience managing an IT support team with multiple skill levels. • Experience implementing and using an IT ticketing system. • Experience tracking and reporting on metrics and KPIs from ticketing systems. • Experience with end user computers and printers/copiers. • Experience with contract and vendor negotiations. • Knowledge of Microsoft Office 365 and Entra (Azure Active Directory). • Highly motivated, positive, responsible, organized, quick learner and a team player. • Strong problem solving and troubleshooting skills. • Experience with procurement and asset management. • The position requires an AA/AS or BA/BS degree in a computer-related field plus 4 years of experience managing IT for a global company; or the combination of education and experience that enables the performance of all aspects of the position.

🏖️ Benefits

• Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. • Comprehensive medical, dental, and vision plans. • Get employer contributions to your HSA if you choose a high-deductible health plan. • Access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program. • Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability). • Generous paid parental leave for all parents. • Continuing Education Reimbursement. • Charitable Donation Matching. • Free tickets to client events (when available). • Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more. • Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife. • Potential discounts on home and auto insurance through Farmers Insurance.