Customer Support Specialist

🔥 2 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gcore

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Gcore is a global provider of cloud, edge, and AI solutions that accelerate AI training, deliver comprehensive cloud services, enhance content delivery, and protect servers and applications. With over 180 points of presence worldwide and a network capacity of 200+ Tbps, Gcore offers secure, flexible, and scalable infrastructure services. Its integrated offerings, including Edge Cloud, Edge Network, Edge Security, and AI Infrastructure, are designed to meet the needs of businesses looking to scale and control their global infrastructure efficiently. Gcore also provides robust DDoS protection and origin shielding to ensure uninterrupted online operations, making it a trusted partner for thousands of businesses worldwide.

📋 Description

• Handle first-line customer and internal user requests via chat, email, and rarely phone in English • Provide consultations about Cloud, CDN, Hosting, AI, and other products and services • Resolve technical issues through technical diagnostics • Collect information about customer and user incidents • Escalate incidents to higher levels of technical support when needed • Work two consecutive night shifts followed by two days off

🎯 Requirements

• 1+ year of Technical Support experience • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) • Good understanding of hardware and software diagnostics (reading logs, etc.) • English level B2 or higher • Excellent customer advocacy and soft skills • Strong problem-solving abilities • Quick learner, organized, and a team player • Responsible, polite, and optimistic with strong communication skills • Able to explain complex concepts clearly and simply • Skilled at prioritizing tasks • Experience with Cloud, CDN or Hosting (nice to have) • Experience with Linux and API (nice to have) • Able to work two consecutive night shifts followed by two days off, from 19:00 to 07:00, including a 1-hour break

🏖️ Benefits

• Competitive salary • Flexible working hours • Remote, hybrid, or office work options depending on your role • Work from anywhere in the world for up to 45 days per year • Private medical insurance for you and your family* • 5 additional vacation days* • Additional fully paid sick leave days* • Allowance for significant life events and birthdays • Language classes • Modern office space with free snacks, drink and entertainment options* • Team sports activities*