Junior Support Specialist, English

Job not on LinkedIn

🔥 0 minutes ago

🇵🇱 Poland – Remote

💵 zł5.5k - zł6.5k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Profitroom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🏨 Hospitality

💼 Consulting

📣 Marketing

Hospitality • Consulting • Marketing

Profitroom is a hospitality-focused SaaS company providing a 360° direct-booking and hotel technology platform for hotels, resorts and hotel groups. Its integrated product suite includes a high-converting booking engine, website builder, channel manager, CRM and marketing automation, loyalty programs, AI-driven guest assistant and advertising/SEO services to boost direct bookings, increase revenue and personalize guest experiences. Profitroom targets hoteliers and property managers with B2B solutions and integrates with hundreds of partners to centralize operations and guest acquisition.

📋 Description

• Handle Polish- and English-speaking customers’ requests via e-mail and live chat • Provide the highest level of customer service • Deal with technical issues reported by customers • Perform technical analysis of the configuration of Profitroom’s products • Represent the company while interacting with customers and partners • Cooperate internally with other company departments to resolve customers’ queries

🎯 Requirements

• Excellent command of Polish and English in both speech and writing • Empathy and passion for helping others • Patience and ability to work under time pressure • Quick typing and navigation between different tools • Ability to explain complex functionalities in an understandable and easy way • Team player attitude and ability to collaborate within the team • Open mind and readiness to learn new things constantly and adjust to changes • Previous experience in the hospitality industry is nice to have • Experience in a similar position or customer support is nice to have

🏖️ Benefits

• Employment contract • 100% remote — fully flexible, work from anywhere in Poland • English classes • Dedicated team development fund • Co-financed medical and life insurance • Access to sports facilities • 24 / 26 days off • Company retreats and events • Wedding and baby packs • Employee referral program • Flat hierarchy • Open communication • No bureaucracy