CO Analyst, Customer Service, French

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Manage customer transactions related to order management, order status, inquiries, and back orders • Provide customer support across assigned countries in the relevant local language • Collaborate with Sales, Marketing, Supply Chain, and other support functions to meet customer requirements • Build strong customer relationships and identify opportunities to improve service performance • Monitor and manage work queues, processing requests within SLA targets • Handle and resolve customer complaints, escalating where required • Identify opportunities to improve processes, data quality, and cycle time

🎯 Requirements

• Bachelor's degree or higher from an accredited university • 1–2 years of equivalent work experience in a customer-facing environment, complaints handling, customer issue resolution, operations, or customer service • Fluency in English and French • Proven experience in order management systems • Experience handling end customers in a commercial B2C environment • Strong problem-solving skills • Excellent organisational skills in a fast-paced customer environment • Proactive attitude and ability to adapt quickly to change and new processes

🏖️ Benefits

• Employee choice to work remote, on site, or hybrid • Competitive pay and benefits • Programs supporting physical and financial well-being • Equal opportunity employer and diversity commitment