Customer Support Advocate, Spanish

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TaskRabbit

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

👥 B2C

🏪 Marketplace

💰 Secondary Market on 2015-07

B2C • Marketplace

TaskRabbit is a platform that connects customers with skilled 'Taskers' who provide various home-related services. These services include furniture assembly, home repairs, cleaning, moving, and yard work. TaskRabbit allows users to choose a Tasker based on price, skills, and reviews, and facilitates the entire process including scheduling, payment, and communication through its platform. With a wide range of services and a focus on customer satisfaction, TaskRabbit provides a convenient solution for tackling home projects big and small.

📋 Description

• Prioritize and champion customer satisfaction through personalized and caring interactions • Recognize customers’ unique needs and concerns • Balance urgency with genuine care in customer interactions • Understand customer needs and preferences through direct interactions and feedback • Use feedback to inform decisions that improve customer satisfaction • Identify trends in customer inquiries and behavior to anticipate needs • Assess and adapt approaches to ensure positive customer experiences • Address customer concerns with ownership and disciplined curiosity • Identify and implement effective, solutions-focused resolutions • Serve as a trusted resource for customer satisfaction and problem resolution

🎯 Requirements

• Minimum of 1 year of experience in a customer service role • Experience handling email, chat, messaging, and phone interactions • Fluency in English and Spanish is required • Exceptional problem-solving skills for complex issues • Strong ownership and disciplined curiosity • Empathetic communication skills • Effective and rapid written and verbal communication • Detail-oriented mindset • Valid document authorizing legal work in Poland • Compliance with current Polish immigration regulations and proof of work eligibility

🏖️ Benefits

• Generous and flexible time off • 2 company-wide closure weeks • Taskrabbit product stipends • Wellness stipends • Productivity stipends • Education stipends • IKEA discounts • Reproductive health support • Employer-paid health insurance for US-based employees (benefits vary by country of employment) • 401k match with immediate vesting for US-based employees (benefits vary by country of employment)