Junior Customer Service Representative, English

🔥 7 minutes ago

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide high-quality customer support for banking and card-related inquiries • Handle incoming calls and written requests from customers in Polish and English • Resolve customer issues during the first contact whenever possible • Support customers with account-related questions, payments, billing and card services • Escalate more complex cases to dedicated teams when required • Maintain accurate documentation in internal systems • Build positive and professional relationships with customers

🎯 Requirements

• Very good command of Polish (C1), written and spoken • Very good command of English (B2), written and spoken • Secondary education (high school diploma) • Customer-oriented mindset and willingness to learn • Good communication and interpersonal skills • Basic computer skills, including MS Office and ability to navigate systems • Ability to work with procedures and deadlines • First experience in customer service, call center or banking is nice to have • Interest in financial products and customer support is nice to have

🏖️ Benefits

• Stable employment in a recognizable international company • Full onboarding and paid training • Clear career paths and internal development opportunities • Friendly, supportive team environment • Competitive salary and benefits package • Performance-based incentives for eligible employees • Inclusive equitable benefits focused on financial wellbeing, health & wellness • Continuous development opportunities including training, education support, and career progression pathways • Employee recognition programs • Accessibility adjustments during the application or hiring process