Customer Service Associate

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Support and manage payroll tasks using appropriate ticket and payroll systems, defined standards, and client-specific requirements • Monitor and manage ticket queues using BI tools to meet timelines and thresholds • Utilize the hrX suite of tools for payroll processing and associated activities • Understand and interpret payslips and follow payroll calendars • Identify deviations from standard service scope and support change request opportunities • Handle sensitive and confidential information appropriately • Produce and understand standard and client-specific payroll reports • Review and validate data for accuracy • Answer basic payroll questions and requests • Support and execute SOC1 Controls • Participate in assigned projects • Maintain security and compliance procedures, customer SLA attainment, quality standards, professionalism, and responsibility • Collaborate and share knowledge to achieve individual and team results • Identify workplace problems and propose creative solutions for continuous improvement • Respond to internal and external client expectations while balancing client requirements and Strada priorities • Work to agreed global standards and use tools and technologies to achieve results

🎯 Requirements

• Knowledge of MS Office tools such as Excel, Word, and PowerPoint • Flexibility to support a global and fast-paced environment • Attention to detail • Excellent written and verbal skills • Self-motivated and willing to learn • High school diploma or equivalent • 1–2 years of relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing, or other corporate environment • HRIS knowledge • Experience working with HR and payroll data is desirable

🏖️ Benefits

• Competitive total rewards package • Continuing education & training • Tremendous potential with a growing worldwide organization