Social Support Specialist – Internal Recruitment Process

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Deliver high-quality community management and Player Support across Discord, X (Twitter), Facebook, and other digital communities • Maintain a safe, respectful, and inclusive online environment • Support positive community engagement and brand trust • Provide technical support, community management, and trust & safety services for gaming communities • Respond to community inquiries, concerns, and reports • Assess user-generated content and identify policy violations • Support incident response and sensitive situations

🎯 Requirements

• 3+ years of experience in high-tier Community Management and Player Support within the gaming industry • Strong subject matter expertise across supported titles • Deep technical understanding of game mechanics for high-tier guidance and troubleshooting • Native-level English proficiency • Nuanced understanding of Western culture and social media etiquette • Deep familiarity with Western gaming culture and online community dynamics • Strong experience with Discord, X (Twitter), Facebook, and similar platforms • Knowledge of Discord server management and Steam community tools • Ability to remain neutral and objective when handling sensitive or emotionally charged content • High attention to detail and consistency in decision-making • Ability to foster inclusive, respectful, and welcoming online spaces • Proficiency with Zendesk and Sprout Social (nice to have) • Knowledge of online harassment patterns, hate speech policies, and community governance best practices (nice to have) • Ability to work across time zones or flexible schedules, including weekends when required (nice to have)

🏖️ Benefits

• Fully online and remote recruitment process • Full-time remote working pattern • Permanent employment