Solventum
10,000+ employees
🏥 Healthcare
📦 Logistics
💼 Consulting
Healthcare • Logistics • Consulting
Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.
Senior Customer Service Team Leader
🔥 1 minute ago
🗣️🇵🇱 Polish Required
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Solventum
10,000+ employees
🏥 Healthcare
📦 Logistics
💼 Consulting
Healthcare • Logistics • Consulting
Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.
📋 Description
• Lead, coach, and develop a team of Customer Service Representatives • Oversee daily customer service operations and ensure compliance with policies, service standards, and performance metrics • Support resolution of complex customer issues and drive solutions that enhance customer satisfaction • Analyse operational performance and lead initiatives to improve efficiency and service quality • Partner with cross-functional stakeholders • Present team results, insights, and action plans during business reviews
🎯 Requirements
• Bachelor’s Degree or higher • Fluent English and Polish language skills, written and spoken • Proven experience leading and developing customer service teams in a fast-paced environment • Strong coaching, communication, and stakeholder management skills • Experience driving continuous improvement initiatives and operational excellence • Strong analytical and problem-solving skills • Solid understanding of Customer Service and Order-to-Cash processes • Experience working cross-functionally with Sales, Supply Chain, Finance, and Customer Operations • Knowledge of SAP and customer service technologies, including EDI solutions, is an advantage
🏖️ Benefits
• Competitive pay and benefits • Programs supporting physical and financial wellbeing • Equal opportunity and diversity-focused workplace
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