Customer Support Manager

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• deliver consistent support services to customers for core products • ensure customer centricity in all operations • manage support relationships with key accounts • track performance against agreed metrics • promote AI use in customer support • collaborate with global support managers on service improvements • handle customer escalations alongside A/C Managers and CSMs • build action plans for areas of improvement • foster knowledge management culture

🎯 Requirements

• proven track record of delivering great customer outcomes • experience in building a support team • ability to manage resources effectively • resilience in working methodically across all support groups • data centric mindset • ability to use reports and charts for progress updates

🏖️ Benefits

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact • balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits • growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry • a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.