Nomagic
51 - 200 employees
🛍️ eCommerce
🛒 Retail
💰 $22M Series A on 2022-05
Robotics • eCommerce • Retail
Nomagic is a company focused on advancing automation through Intelligent Robotics, primarily serving leaders in the e-commerce and retail sectors. The company provides robotic solutions that enhance item handling efficiency, including picking, sorting, and packing a wide variety of SKUs. Nomagic's innovative solutions aim to offer performance, reliability, and scalability, achieving cost reductions and returns on investment within two years. They leverage expertise in robotics, cloud technologies, and deep learning to improve logistics operations.
Customer Service Coordinator
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇪 German Required
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Nomagic
51 - 200 employees
🛍️ eCommerce
🛒 Retail
💰 $22M Series A on 2022-05
Robotics • eCommerce • Retail
Nomagic is a company focused on advancing automation through Intelligent Robotics, primarily serving leaders in the e-commerce and retail sectors. The company provides robotic solutions that enhance item handling efficiency, including picking, sorting, and packing a wide variety of SKUs. Nomagic's innovative solutions aim to offer performance, reliability, and scalability, achieving cost reductions and returns on investment within two years. They leverage expertise in robotics, cloud technologies, and deep learning to improve logistics operations.
📋 Description
• Coordinate support between our client and Nomagic team • Assist customers with issue resolution in a timely manner • Create documentation and train local teams on how to handle robot operations and maintenance • Deploy improvements to Nomagic software and hardware following instructions from our engineering team • Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc • Suggest improvements on processes, maintenance, and operations according to new learnings and errors • Represent remote team in meetings and other communication
🎯 Requirements
• Excellent communication skills in English and German • Technical or logistics background • Mechanical skills - do you know how to calibrate a camera? That's great! • Customer satisfaction mindset • Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions • Ability to handle simple hardware and software tasks • Energy and hands-on attitude! Strive to get things done and find solutions, whatever it takes
🏖️ Benefits
• Long-term contract - working with customers across several locations in Europe • Adventure mode - the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work) • Work with robots every day • Relocation package • English speaking environment • Truly flexible working hours
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